From: "Duncan Wood" 
Newsgroups: uk.legal uk.finance uk.rec.cars.maintenance
Subject: Re: Toyota servicing could have killed me. Can I get a refund?
Date: Wed, 05 Dec 2007 21:39:03 -0000
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On Wed, 05 Dec 2007 21:35:24 -0000, 243  wrote:

> On 4 Dec, 23:18, 243  wrote:
>> I got my Toyota car serviced at a main dealer (Lookers Rayleigh), and=

>> this included an MOT and brake fluid change.  The brakes were OK
>> driving to the garage and for the MOT.  When I was driving back from
>> the garage I noticed they were a bit spongy, and then about 10 miles
>> later the brake warning light came on.
>>
>> I saw leaking brake fluid on the driveway and tried to take the wheel=

>> off with the supplied wrench, but despite standing on the end, the
>> nuts wouldn't budge.
>>
>> I then didn't drive for a couple of days but decided to phone the
>> RAC.  There was no brake fluid in the reservoir, and the bleed value
>> of one of the brake pipes was loose.  The patrol man said the car was=

>> dangerous and I could have been killed or killed someone else. He
>> couldn't understand how the vehicle was released in its condition.  H=
e
>> did say the car was safe to drive after the repair.
>>
>> Clearly I have paid for work which was not carried out.  I also need
>> to take the car to another garage to fix the wheel nut problem.  How
>> do I stand getting a full refund for the service?  The Toyota garage
>> is clearly not competent, and must have broken health and safety.
>
> I have now uploaded the RAC report, which is definitely one for the
> album.
> http://www.flickr.com/photo_zoom.gne?id=3D2089139613&size=3Dl
>

Definitely worth standing in the middle of the sales room & worth arguei=
ng  =

about in front of the other customers :-)