From: Steve Slatcher 
Newsgroups: uk.finance uk.legal
Subject: Re: Don't bank with the COOP because they are either incompetant or crooked
Date: Wed, 26 Sep 2007 08:32:07 +0100
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On Mon, 24 Sep 2007 19:05:26 +0100, Mark Goodge
 wrote:

>I didn't notice it! The answer is that this scenario is a SOGA refund,
>which doesn't require the retailer to do anything other than replace
>or repair the item, or, at the retailer's discretion, to refund the
>purchase price. 

That's just plain wrong. See this page, which also has links to the
actual Act if anyone wants to delve that far
http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

-- 
Steve Slatcher
http://pobox.com/~steve.slatcher