From: John Boyle 
Newsgroups: uk.legal uk.finance
Subject: Re: "FSA-required" sales pitch when buying new car
Date: Sun, 23 Sep 2007 14:08:35 +0100
Bytes: 2557

In message , JethroUK 
 writes
>
>"John Boyle"  wrote in message 
>news:vhcfO9ATCb9GFw9n@johnboyle1.demon.co.uk...
>> In message , 
>>Mike   writes
>
>
>>Although the quote says that 'If the buyer says they are not 
>>interested, that should be the end of it," what the quote doesnt say 
>>is that when the FSA inspect the dealer they will ask for 'EVIDENCE' 
>>that the client said he was not interested and that all the benefits 
>>were explained to him first.
>
>Have you any evidence of this because this is the whole point of the post

Yes, the FSAs campaign for IFAs to 'Treat Customers Fairly' requires 
evidence. Their 'Treating Customers Fairly : Progress Report May 2007 
refers repeatedly to firms needing to have evidence that they have 
treated customers fairly.

e.g.
http://www.fsa.gov.uk/pubs/other/tcf_implementation.pdf

There is loads more stuff on the FSA site, this was just the first one 
to surface on my search.

I also have direct personal experience
>
>Car sales (and you) saying it 'is' required and FSA saying it isn't

The FSA is saying that it doesnt prescribe the actual procedure used. 
What it des say that there must be evidence, so the car sales people 
have chosen their own way to provide that evidence.
-- 
John Boyle