From: Mark Goodge 
Newsgroups: uk.legal uk.finance
Subject: Re: Lloyds Bank being very inquisitive
Date: Tue, 31 Jul 2007 08:14:45 +0100
Bytes: 3087

On Tue, 31 Jul 2007 13:30:19 +0800, Chris Blunt put finger to keyboard
and typed:

>On Mon, 30 Jul 2007 20:05:30 +0100, Mark Goodge
> wrote:
>>
>>Then you're one of the tiny minority to whom the usual rules don't
>>apply. That doesn't mean that the banks should change their procedures
>>to suit you, if by doing so they make it less convenient for the vast
>>majority of their other customers.
>
>Where did you get this idea I was expecting anyone to change their
>procedures for me? In fact, it suits me fine just the way it is. What
>I'm saying is if the banks want to verify the address their customer
>has registered with the tax authorities they're going about it the
>wrong way by not making themselves clear, and instead asking to see
>utility bills.

They are making it as clear as is necessary for the vast majority of
their customers. They don't *need* to be any clearer than that. From a
practical perspective, they have fulfilled their legal obligations by
checking against utility bills - something which 99.9% of potential
customers will have no difficulty providing. From a marketing
perspective, they want to avoid having to mention tax as it's a
negative buzz word for potential customers. In fact, from a marketing
perspective it's actually beneficial for them to be seen to meet the
legal requirement to verify their customers' identities in ways which
don't have an automatic link with tax.

Mark
-- 
http://www.MotorwayServices.info - read and share comments and opinons
"Everybody's changing and I don't feel the same"