From: "Dave" 
Newsgroups: uk.politics.misc uk.finance alt.politics.british
Subject: Re: As a Retailer, Who do you Report Card Fraud To?
Date: Mon, 23 Jul 2007 10:21:10 +0100
Bytes: 3251


"®i©ardo"  wrote in message 
news:Hn2oi.435$4_3.24@fe2.news.blueyonder.co.uk...
> Maria wrote:
>> On Fri, 20 Jul 2007 12:19:28 +0100, Maria
>>  wrote:
>>
>>
>>> Where these look like clear cases of ID theft or duped card, we are
>>> now going to write to the cardholders address ourselves so that they
>>> can take action if necessary,
>>
>> No we're not - I've just been told it's against the Data Protection
>> Act.
>>
>> 
>>
>> The bank assures me that they will pick up suspicious card activity
>> once a high spend becomes apparent on the customer's account -
>> unfortunately this is long after the fact.
>>
>> What a useless system.
>
> Well, with my NatWest Visa card, which I only use for on-line or telephone 
> purchases, the fraud unit rang me to say they'd picked up some suspect 
> activity by way of on-line gambling which didn't fit my profile.
>
> Brilliant. Two suspect transactions, which I wouldn't have known about 
> until statement time, both stopped, card cancelled and new one issued.
>
> I can't fault that.

Afraid I can't say the same for Mint - who are bloody useless.  Phone them 
on a Sunday because I'd spotted a suspicious £800+ transaction when I logged 
into my account.  'Phone them...."the people you need to speak to are only 
available M-F, 9-5".

 Monday - 'phone queue for 15 mins - give up. Retry on general cust. 
services no. , "we can log a call back..".  No call returned.

Monday evening, they call me to ask about suspicious activity on my 
account - someone had been on a spending spree all afternoon.

I told them what I thought of their service!!

4 weeks on, the £800+ transaction still showing up (and reducing my 
available credit) and yet every time I call, they assure me it's taken off 
and can't explain why it's there.  Useless!!