From: John Boyle
Newsgroups: uk.finance
Subject: Re: Unauthorised Overdraft Charges
Date: Mon, 23 Apr 2007 01:15:02 +0100
In message , Ronald
Raygun writes
> As for the 1st I find it odd that anyone would check with a
>manager or with a profile whether an overdraft would be OK, and then not
>come right out and offer it but wait to be asked specifically.
Same here. See my previous 'lack of training' posts, ad nauseam.
>
>That apart, I also find it odd that a profile would have a piece of
>information, unknown to the customer, saying "if ever this customer asks
>for an overdraft, and provided it doesn't exceed £x, just say yes".
In the old days, this was done a different way. The customer was granted
the overdraft, he just wasnt told about it.
>It seems to me that these decisions ought to be made on the spot and
>not in advance on the off-chance.
No, think about it. Its very subtle. Customers arent bombarded with free
credit offers, they just get it when they ask for it.
>On the other hand, it does save time
>when the need arises. Perhaps a similar (or the same) limit exists
>[neatly bringing this back to the original topic] for unauthorised
>borrowing, in terms of whether to bounce a cheque or to apply usurious
>charges instead.
>
It certainly used to.
--
John Boyle
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