From: Peter Saxton 
Newsgroups: uk.finance
Subject: Re: How to beat Indian call centres.....
Date: Mon, 28 Aug 2006 00:22:47 +0100

On 25 Aug 2006 04:04:19 -0700, "Kev"  wrote:

>
>Chris Blunt wrote:
>
>>
>> I suggest you stop burying your head in the sand and accept that the
>> world in getting smaller. If you made more effort to adapt yourself to
>> the way the world is changing instead of moaning about it you might be
>> a little less frustrated.
>>
>> Chris
>
>What is wrong with expecting to speak to somebody who can pronounce my
>name correctly, can communicate with me in a language that I can
>understand. I don't care if I am speaking to an Indian person in
>Newcastle as long as they can understand me and I can understand them.
>All the Indian call centre workers that have called me speak with a
>very heavy accent that is impossible to understand. Is that my problem
>or their problem.
>I got into a row with a snotty east European girl who worked at my
>local station because she couldn't undertand my standard southern
>English accent.
>Now the Czechs and Poles can come here legally but is it my
>responsibility to ensure that I speak in broken English with a heavy
>accent just so that they can understand me or that they can actually
>speak and understand English.
>I just spent a week on holiday in Norfolk and what a pleasure it was to
>have been served exclusively by somebody who was able to communicate
>with me in English, something that is becoming rarer by the day in
>London.
>I for one am getting fed up with being made to feal guilty because I
>can't understand a Pole, Czech, Sri Lankan, Indian or anybody else who
>can't communicate with me effectively.
>
>Kevin
>
>Kevin


Kevin Kevin

There's more Polish immigrants in East Anglia than in London.

-- 
Peter Saxton from London
peter@petersaxton.co.uk