From: "Matt Robertson" 
Newsgroups: uk.finance
Subject: Re: endowment compensation???
Date: Sun, 05 Feb 2006 22:29:21 GMT


"JethroUK©"  wrote in message
news:J1pFf.78617$W4.54872@newsfe4-gui.ntli.net...
> only reason i am still considering using a company is that std life (who
my
> policy is with) is due to demutualise in June-ish and i have found a
company
> that promise to complete the claim in 8 weeks, whereas i dont know how
long
> it would take (maybe months) to complete a personal claim - i haven't seen
> any FSA guidleines as to how long the comapny can take to sort a claim,
> which is strange because it could be never on that basis - if you know
> anything about this i'd be interested

I wouldn't bank on the 8 weeks, there are rules on how long a complaint
should take to be resolved, but endless holding letters can be issued to
keep you updated on progress