From: "Alex" 
Newsgroups: uk.finance
Subject: Re: British Telecom Tossers
Date: 6 Jan 2006 12:08:59 GMT

At 10:55:59 on 06/01/2006, Adrian Smith delighted uk.finance by announcing:

> I had a BT line at an old address. I moved and wrote to BT telling them my
> new address and also requesting that they allow the new owner to take over
> the line. The new owner took over the line and that was that.
> 
> 6 months later I received a call from the new owner of my old house that debt
> collection agencies were chasing me for the final BT bill. However I had
> never been sent a bill.
> 
> After complaining to BT they sent me a bill with a late payment fee of £6.78
> added. I obviously paid the bill but refused to pay the late payment fee as
> the late payment was their fault for not sending the bill to my new address.
> 
> However today I received a letter from a debt collection agency stating that
> if I don't pay the £6.78 they will take me to court and I will incur an
> additional £77-04 of charges.
> 
> Normally I would simply pay and be done with it but I thought I would make a
> stand for common sense. However it's such a waste of time. BT tells me to
> talk to the Debt Collectors and visa versa. I tried BT's email support but
> again a waste of time. I must have already spend a whole day trying to make a
> stand for common sense. What's the point?
> 
> Do I pay??? that's the question, it would be easier to do so....

Personally, I'd inform them in writing that the account is in dispute and
invite them to discuss the matter with their clients.