From: "Nebulous" 
Newsgroups: uk.finance
Subject: Re: Egg keep blocking my card 'for my protection'
Date: Tue, 27 Dec 2005 14:41:51 -0000


"Lobster"  wrote in message
news:TtSrf.23938$Dg6.17586@newsfe3-gui.ntli.net...
> I have an Egg credit card which I use exclusively for online purchases,
> including ebay; the idea being that I scrutinise my Egg statements
> extra-carefully due to the perceived(?) increased likelihood of
> fraudulent use (not that that's ever happened to me).
>
> However, I'm finding inreasingly that Egg are blocking my card because
> their software systems are flagging up potentially fraudulent activity
> on my card; I have to ring up and personally authorise the queried
> transaction before they'll unblock the card again.  Happened twice this
> month alone.
>

I quite like Egg being proactive about security. I rarely use my Egg card  <
£100 per month and sometimes nil. In mid October I bought a satellite
navigation system seventy miles from my home. The transaction went through
ok. On the way out of the shop my mobile phone rang with an automated
message to check the transaction was genuine.

Some four weeks later I travelled hundreds of miles and made about 5 £100+
transactions. In one case I made two such transactions in the same shop. On
calling home my wife said Egg had been trying to contact me at home. I then
received another phonecall and the same automated process to approve my
purchases.

It didn't disrupt my shopping, but made me feel they were being careful
about transactions well outside my normal pattern.

Neb