From: sam@ssrl.org.uk (Sam Nelson)
Newsgroups: uk.finance
Subject: Re: Telephone security - is there a competent UK bank?
Date: Fri, 7 Oct 2005 13:11:40 +0000 (UTC)
Distribution: world

In article ,
 Mark  writes:
> On Sun, 18 Sep 2005 15:48:13 GMT, Polonius 
> wrote:
> >So I've opened an account with smile, and the first thing they did was 
> >to phone me up and ask for the second and third digits of my security 
> >code! I wrote to complain and their reply was along the lines of "Yes, 
> >we do that. We're sorry you don't like it."
> 
> I've pointed out the this stupidity to several organisations, only one
> took it seriously.

I bank with Smile, and on the first occasion they did the above, I flatly
refused.  So they let me call back in via their main number, after which
all they wanted to do was to offer me a credit card.  These days I have a
codeword on my account that they have to supply to me if they call.  Not
that it's ever happened---I guess they have `awkward old git' on my account
as well.
-- 
SAm.