From: "Nebulous" 
Newsgroups: uk.finance
Subject: Re: Direct Debit Guarantee worthless ?
Date: Sat, 12 Mar 2005 22:16:18 -0000


"Daytona"  wrote in message
news:p6e6311crm7o2c6p1ent2o9tr4sscldaaq@4ax.com...
> Hi
>
> Alliance and Leicester have failed to reimburse me for an incorrect DD
> after I claimed under the DD guarantee.
>
> Do BACS/DD have their own complaints procedure for dealing with
> matters such as this ? How do I escalate it ?
>
> Thanks
>
> Daytona

Write a short straightforward letter to the branch you deal with giving
details and cc it to Head Office. Enclose a copy of the Direct Debit
Guarantee. Tell them you wish this to be considered a formal complaint. Ask
them to confirm in writing that they are not going to honour the guarantee
so you can escalate the matter to the Financial Ombudsman. Send the letters
recorded delivery.

Neb