From: "John Bishop" 
Newsgroups: uk.finance
Subject: Re: Insurance replacing laptop q
Date: Thu, 17 Feb 2005 07:31:47 -0000


"mogga"  wrote in message
news:o3i711dos9g15ofmk51pve2qh7rhupvcfb@4ax.com...
> On Wed, 16 Feb 2005 21:19:42 +0000, Jonathan Bryce
>  wrote:
>
> >mogga wrote:
> >
> >> If a latop is 18 months old and that size screen isn't available do
> >> they have to offer the next size up?
> >>
> >> (It was a 16.1" screen)
> >
> >Is there a next size up from 16.1", and would you want to carry it
around?
>
> There is. Its 17"
>
> They've rung today and offered 15.4"  and a lower spec generally. When
> I pointed out that the one that they're replacing had a 16.1" screen
> she said she wasn't aware of that and said she'd have to get it
> reevaluated.
> I had assumed they would have  some specs of what they're replacing
> rather than just making it up but it appears not so to start with.
>
> I think what I'm worried about is them offering a much lower spec
> laptop and saying its that or nothing.
> It is new for old cover but I have no idea how this works with laptops
> & computer equipment.
>
> -- 
> Chav Freebies
> http://www.chavfreebies.co.uk
> Free stuff for chavs,Cos you're worth it.

As with anything, you are entitled to be put back in the position you were
in before it went wrong. If they cannot repair it, they must supply a
replacement of equivalent or better specification.