From: "ray" 
Newsgroups: uk.finance
Subject: Re: HSBC - the world's local bank?
Date: Mon, 18 Oct 2004 00:34:05 +0800


"BrianW"  wrote in message
news:2t8cb5F1soh78U1@uni-berlin.de...
> I have an HSBC NT Visa card. NT have decided to discontinue it. I was
> offered the option of upgrading to a gold card or phoning a number to
cancel
> it.
>
> I opted to phone the number. When I got to "press 1 if it's about a credit
> card" I pressed 1. I was then defeated when I was asked to enter a digit
> from my security code - of which I have no idea.
>
> Take 2. Didn't press 1, but waited. "If you don't know your security code,
> please wait for an advisor." Indian. To put it mildly, communication
> problems. Then he asked for the first digit from my security code. Nice
one
> that. Well after about 5 minutes (and being put on hold twice) I was
finally
> put through to somebody in this country, and within 5 seconds the deed was
> done.
>
> HSBC - the world's local bank? You must be joking!
>
> Brian
>
>