Date: Thu, 11 Oct 2007 12:28:53 -0500
From: zxcvbob 
Newsgroups: misc.invest.financial-plan
Subject: Re: "You have a new bill from Chase Credit Cards"
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Elle wrote:

> So I am not so sure it's fair to say you were treated 
> shabbily.
> 
> When you call Chase to cancel your two accounts with them 
> (as you wrote you would, after enjoying the $25 cash rebate 
> that comes with the Chase card), and they ask why, what are 
> you going to say? That being refunded the late fee and the 
> finance charge, per a conference call with all four 
> entities, is not enough? That it's outageous that the bank 
> offered to refund the late fee and finance charge while 
> Chase did not? Did you interject during the conference call 
> that, say, you would not be satisfied unless Chase paid? 
> What was your goal with the conference call? When it ended, 
> did you indicate you remained dissatisfied? 

Hi Elle,
I'm not sure if these were rhetorical Q's or not.

Chase kept putting up roadblocks to getting this resolved.  That's why 
ultimately there had to be a conference call with me listening in on the 
line.  Then they never backed down an inch even after admitting that 
their prolonged server outage had caused the problem -- their argument 
was that I should have known the bill was available online and I am 
ultimately responsible for paying it whether they notify me or not. 
(and I did pay it, it's only the service charge that I find so offensive)

I don't really know why the bank is going to reimburse me the $39.  This 
is not something we /negotiated/ on the call, it's something they 
generously offered when it because apparent that Chase was not going to 
do anything.  Yes I did interject that I was not satisfied and the bank 
lady told me it was a waste of time talking to Chase any further; we all 
said "goodbye" and hung up at that point.

Bob