From: Peter Saxton 
Newsgroups: uk.finance
Subject: Credit card companies certainly know how to discourage customers reporting criminals!
Date: Sun, 04 Jul 2004 13:19:55 +0100

Yesterday my wife had a phone call asking for her credit card details.
She said she wouldnt give them out and the person said she was rude
and hung up.

My wife phoned the credit card company and they went to great length
explaining what we shouldnt do, what we should do and what people
should ask for and what people shouldnt ask for. We kept saying that
we understood but we are trying to initiate an enquiry to catch the
culprit. I dont want to spend 15 minutes on the phone being told the
obvious. Unfortunately they said that no record had been entered on my
wife's record to indicate that a call had been made. Unfortunately
their system doesnt seem very good. They should have computer dialing
and recording so that a cardholder's record is noted rather than give
the phoning person the opportunity to leave no trace if they didnt get
a result. Their records would indicate that my wife's number has been
called and I would hope the mobile phone company has a record of who
called her. Unfortunately, nobody makes a serious attempt at catching
criminals nowadays.


-- 
Peter Saxton from London
peter@petersaxton.co.uk