From: "Travis Jordan" 
Newsgroups: misc.consumers.house
Subject: Re: Expo / Home Depot complaint -  Design ripoff center
Date: Tue, 03 Aug 2004 13:59:21 GMT

Chris Wiles wrote:
> UPDATE UPDATE UPDATE
> Travis- I am traveling on business (Hong Kong) but here is an email
> from my wife:
>
> "So, your cell phone rang this morning.  It was Mickey the manager
> from Expo.  He said Dan was a new manager and didn't know about
> returning the tile and that if they still had it in stock somewhere
> that was okay.  He told me to bring the tile back.  I was very nice
> and thankful and he was very nice too.  I think we can guess what
> happened."
>
> Expo has definitely proven that they are concerned about the customer.
> I will gladly shop there and will make it a point to choose Expo for
> my remodeling and home improvement projects. Thanks Annette for your
> time, I really appreciate it.
>
> The real point though is what a wonderful tool the internet is and how
> great the people are out there. Thanks Travis, if you hadn't provided
> the information I am not sure if I would have resolved this.
>
> Chris

Hi Chris -

Glad to see that you had a positive outcome.  It has been my experience
that most companies want to do the right thing for their customers, and
that the secret is simply finding the person who is empowered to say
"yes" instead of "no".   Anyway, I am happy I was able to help.

Have a good, safe trip.