From: vette2see@aol.com (Chris Wiles)
Newsgroups: misc.consumers.house
Subject: Expo / Home Depot complaint -  Design ripoff center
Date: 24 Jul 2004 19:17:05 -0700

Be forewarned that if you buy something you may not
be able to return it,NO MATTER WHAT THE SALES ASSOCIATE
tells you.

I purchased some tile and specifically asked the tile sales
person if I got extra could I return it. The answer was
an absolute yes with no problems.

Of course when I tried to return the extra unopened boxes
I was informed that the tile was being discontinued
and they wouldn't even give me store credit.

My complaint is being told yes by the sales associate in the
tile department and buying more then I would need and then being
told so sorry we can't take it back.

I told them if I knew I couldn't return the extra or that if the
tile was going to be discontinued I wouldn't have bought the extra.
There only response was that they don't know when something is going
to be discontinued.

So only buyer beware and I would stay away from the Almaden Expressway
Expo rip off center in San Jose. Dan the store manager on duty 7/24
doesn't know anything about customer service or coaching his employees
about communicating store policy at the time of sale. Oh and they checked
their computer and another store about 3 hours away is still carrying the
tile, so I asked if there was anything they could do for me and their 
answer was NO!

Okay now just to be clear. A store sets its policy and as a customer you can
accept or reject that policy and shop elsewhere. My ONLY complaint is
the sales associate telling me one thing and the store manager not standing
behind the statments made by his sales associate (IE company agent).


Chris