From: efflandt@xnet.com (David Efflandt)
Newsgroups: misc.invest.real-estate misc.consumers.house
Subject: Re: Contact at Bank of America Tax Department (for property taxes)
Date: Mon, 6 Mar 2006 06:44:33 +0000 (UTC)

On 27 Feb 2006 15:28:30 -0800, News Reader  wrote:
> Does anyone out there have a DIRECT contact number for a HUMAN at Bank
> of America's Tax Department based in Richmond, VA? This is the
> department that is supposed to pay the property taxes with the escrow
> money collected with a home mortgage payment.
> 
> I've had all kinds of problems getting them to pay my taxes and all I
> have is an 800 number for the main BoA customer service (and they seem
> to have nothing to do with the tax department and just assure me that
> everything is being handled -- but they claim that they have no way of
> connecting me to them or sending them a message or checking with them).

Good luck.  I had similar problems with another major lender who failed to
pay part of my property taxes (double lot), and all I had for their tax
department was a fax# (errors when attempting to send) and snail mail
address.  Their customer service said they were going to take care of it,
but as tax sale time approached, could not tell me when.  So I paid the
missing tax myself. Then they got confused doing their own investigation
without calling me, sent me too much money, and did not figure that out
until following year.

Fortunately when I refinanced, they gave me an interest bearing checking 
account for loan autopay and to pay my own tax/insurance.  So now I can 
make sure everything is done right.