From: "Tony" 
Newsgroups: misc.consumers.house
Subject: Re: Got to love that professionalism!
Date: Mon, 21 Jun 2004 10:54:15 -0500
Abuse-Reports-To: abuse at airnews.net to report improper postings

"unix-freak"  wrote in message
news:VSJAc.1621$xg1.318@bignews6.bellsouth.net...
> Got my new 3 ton split Trane system in yesterday. I was pretty happy
knowing
> that I was gonna come home to a cool home. I actually stopped by their
shop
> on the way home and cut them a 4800.00 check.
>
> Upon arriving home I found that the condensate pan overflowed, and the
pump
> never kicked in. I would have thought that an hvac tech would at least
check
>
> I called and left a message. I'll be telling them to refund some of that
> money for my time and damage. What sounds reasonable?

It's hard to know all the details from your post, but my policy is never to
pay the final payment on any work I have done until I have an opportunity to
check it out personally.  I would guess that it would be a lot easier to get
them to take care of things before they get their $4800 then afterwards.

I haven't always had the above "policy," but after being burned by companies
that I thought would do great work, but didn't, I learned.

Tony