From: "Brian" 
Newsgroups: uk.legal alt.internet.providers.uk uk.finance uk.net
Subject: Re: Extraordinary abuse by Tiscali.
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Date: Thu, 26 Feb 2004 20:15:10 -0000

Banks are wonderful, aren't they?

I was signed up with an ISP called 0800go or something along those =
lines, and they basically went bankrupt and instead of just cancelling =
it they passed my account over to another ISP, the name of which escapes =
me. The latter then started debiting my account. I tried to communicate =
with both to cancel my first subscription and disown the second, but =
failed.=20

Barclaycard, whose services I used for the monthly payments, insisted =
for several months at several levels of management that they could do =
nothing to secure my refund, or to cancel my contracts. I insisted at =
virtual shouting point on email and by letter that I DIDN'T EXPECT THEM =
TO CANCEL MY ACCOUNTS.  I expected them to stop debiting my account. My =
argument was that I must surely have the final say over which contracts =
I wish to honour and which not. It is none of their business.

Their hands were tied, of course, as my contract was with the ISPs.  =
(Are you crawling up the wall yet?). I had this on solemn oath from =
senior managers.

After I contacted the Office for Fair Trading and sent them the =
portfolio I waited for a month and then received a cheque for =A3100 =
from Barclaycard with an apology.

Worth knowing.


Brian



Zebedee  wrote in message =
news:c1lhdq$mfj$1@newsg1.svr.pol.co.uk...
> Hmm. My mother was surprised to see a DD on her statement.
> She rang the bank and was told it was for car insurance. She doesn't =
have a
> car!
>=20
> The bank wanted her to ring the insurance company to sort it out with =
them.
> I took over and told the bank to refund the money or I'd call the =
police to
> investigate as a crime of theft had obviously been committed. They =
tossed
> themselves off for a while and then capitulated.
>=20
> --=20
> Yours
>=20
> Zebedee
>=20
> (Claiming asylum in an attempt
> to escape paying his debts to
> Dougal and Florence)
>=20
>=20
>=20