From: "tim" <520061495900.removethis@t-online.de>
Newsgroups: uk.finance
Subject: Re: Foreign Call Centres - anyone got a list?
Date: Fri, 23 Jan 2004 23:27:46 +0100
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"news"  wrote in message news:ov8$Z5bjcZEAFA8B@artful.demon.co.uk...
> In article , Stephen Burke 
>  writes
> >"tim" <520061495900.removethis@t-online.de> wrote in message
> >news:bup2if$829$03$1@news.t-online.com...

> >Aside from the cost savings I suspect that part of what is pushing companies
> >to outsource call centres is that expansion in the UK is difficult because
> >there just aren't many people available who want to do such a job.
> 
>   ....or are qualified. It is not just customer service centres that are 
> migrating. Call centres for sales forces and number crunchers are the 
> new wave. Call centres are operated by graduates in India. Call centres 
> are operated by people speaking several languages in Prague and 
> Budapest.

But they only need to do that because they *are* located in 
Prague or Budapest.  Except for travel companies there is little
demand for multi-lingual tele-staff.  British finance houses generally
only talk to brits, there is no need for their staff to speak a foreign
language.

tim



> -- 
> David Lawson