From: The Guy 
Newsgroups: misc.consumers.house
Subject: Re: Best Buy is the Worst!  Any advice on small claims court?
Date: Fri, 05 Mar 2004 10:07:15 -0800

In article ,
 bobbowler@hotmail.com (BCBowler) wrote:


> 
> Jimmy, since you are the second person who jumped to the conclusion
> that my wife was not in on the decision...she was in on it.  She new
> the exact model, I told her about the dent.  She was surprised when
> she saw it, but I was unavailable to confer with her on it.  What was
> she supposed to do?
> 
> Accept the unit or not...It was our refrigerator.  We bought it a
> month before delivery.  They told me, "no problem.  We will deliver it
> whenever you want."  It was my refrigerator when they damaged it. 
> They should fix it or replace it...even if not legally (which I will
> find out when I take them to court).  But to provide good customer
> service.  Something a few of you out there do not believe in either.


The best bet is to stay the hell out of Best Buy.  I swore i'd never
again enter another Best Buy store a few years ago when I saw a national 
TV news item about a guy getting arrested at a Best Buy store on the
East Coast for recording models and prices of big screen TVs he was 
shopping for.  Apparently the store had a policy against custormers 
recording prices of items, so one could not do comparison shopping 
without getting charged for trespassing.
Not my kind of store, they've lost me and my family forever.

SteveO