From: Ronald Raygun 
Subject: Re: Avoid NATWEST Customer Abuse !
Newsgroups: uk.finance
Date: Sat, 22 Nov 2003 14:18:36 GMT

markp wrote:

> "Ronald Raygun"  wrote
>> I doubt it.  But it will be an infringement of trading standards,
>> which is bad news for them without necessarily being good news for you.
> 
> Indeed, but in what way would it be an infringement of trading standards?

Specifically of advertising standards, I suppose.

> Would it mislead the customer into thinking that they can have access to
> these services when they don't by false advertising?

Yes.

> If so, what's the
> difference between that and an implied condition in the contract of
> services?

The difference is that you can complain to the Trading or Advertising
standards people, and they can put pressure on the traders to clean
up their act.  There is nothing you can do directly, except complain,
but they need take no notice of your complaint and, more importantly,
because it is not a matter regulated under the contract you have, you
can't sue for damages.  The best you could hope for is a voluntary
"sorry" payment if you suffered a genuine loss as a result of their
closing earlier than you had reason to suspect they would.