From: "Vic" 
Newsgroups: uk.finance
Subject: Re: How to complain about mis sold endowment?
Date: Sun, 12 Oct 2003 19:31:34 +0100


"Cubik"  wrote in message
news:jZfib.1097$mM1.865@newsfep4-winn.server.ntli.net...
> I've got an endowment that is currently worth less than I have put in.
It's
> now over 11 years old and still hasn't even levelled.
>
> I'm in a position now where I'm going to cash it in as I need the equity
to
> move house.
>
> I'm thinking of complaining about the endowment as I have the original
paper
> work which actually states that the policy will be worth more than is paid
> into it in the "first few years" of the policy and that after that it will
> make money (or words to that effect)
>
> Anyway, my questions are :-
>
> 1) Who should I complain to ? The financial company behind it? (CGU,
> formerly General Accident) Or is there an ombudsman type organisation who
> oversees these complaints?
>
> 2) Will my cashing it in (I really need as much as I can get now) ruin my
> chances of getting any compensation at a later date?
>
> 3) Is there a website with a guide of how to complain about endowments? If
> there's a standard letter which I can tailor to suit that would be great.
>
> 4) What are my actual chances of a result - Are most complainers getting
> something or is the usual response a "read the small print.... Your
> investment can go down as well as up"
>
> I'm not looking for major gains, to be honest I'd be happy if I just got
> back what I've paid in. I'm currently £1500 down.
>
> Cheers
>
> Cubik.
>

This is a good place to start, with details of who to contact & example
letters:
http://www.fos.org.uk/faq/mortgage.htm
HTH
Vic