From: Larry C. 
Newsgroups: misc.consumers.house
Subject: Re: Best Buy is the Worst!  Any advice on small claims court?
Date: Tue, 11 Nov 2003 16:24:52 GMT

On 10 Nov 2003 16:36:33 -0800, bobbowler@hotmail.com (BCBowler) wrote:

>Yes.  They did offer to refund my money and very rudely, ...big deal. 
>Actually, what they originally said was they would credit me the price
>of that refrigerator I bought toward a new model (which was $800
>more!) It took a big argument for them to even say "OK, we will refund
>your money."
>
>Bottom line.  The whole experience was handled poorly.  It was not
>just the money.  The rude customer service (even by managers) turned
>it into a money issue.
>
>It was poor customer service.  All they would have had to do was treat
>me well.  I probably could have left the whole thing happy without
>that much more effort or costs on there part.
>I would have spent probably 10 thousand dollars during the next few
>years at Best Buy.  Now, it will be ZERO!  (Not to mention my friends
>and family I am steering clear).
>
>So, whatever.
>
>Again, they made the error, not me. Why do I have to be the one who is
>put out.
>The mistake I made was stepping into that store.

You still don't get it do you?  You bought a discontinued, damaged floor
model at a deep discount.  After your wife accepted the item you
discovered additional damage.  They obviously could not replace the unit
because it is a discontinued model.  You whined to them and they offered
to take it back and refund your money.  You refused their offer.  Live
with your decision.

Sometimes business are better off without certain customers.